About

Sergio Morales, MBA is a Senior Software Quality Engineer at Western Governors University, with over 12 years of relevant experience in the tech industry. He is responsible for the development of courses and documentation for new and existing engineers and stakeholders to implement technologies in BridgeLMS. As a Technical Liaison, Sergio engages with product teams to supervise and troubleshoot the implementation of automated load, API, and UI testing. He leads the QE team, providing guidance and assistance with tools, automation, and other quality-related issues. Sergio has developed a new automation framework based on Python and Selenium to be used for end-to-end testing, and he oversees commits to the automation framework and provides suggestions and alterations. He is also part of a rotation program in charge of monitoring the tools developed by the QE team via OpsGenie, providing acknowledgement within 15 minutes of alerting. Sergio works with the Platform team (cloud engineering) to discover industry best practices for the implementation of a CI/CD, by researching tools through external vendors. In addition to his current role, Sergio has also worked as a Senior Software Quality Assurance Engineer, where he was responsible for iOS and Android platform testing, development, documentation, and execution of test plans and test cases in Jira and qTest, load testing using Jmeter and Blazemeter for RESTapi and JDBC connections, and automation of tests using Selenium with Python and Java. He also automated services using Postman and ChaiJS and set up Monitors to run the collections automatically. Prior to joining Western Governors University, Sergio worked at Select Portfolio Servicing as an LSR II, where he managed mortgage accounts in foreclosure and handled prevention options. He generated on average $500,000.00 per month, including payments, reinstitution, short sales, and modifications. He also worked at CSS Corp as a Support Engineer, providing bilingual international clients support with a variety of technical issues, managing remote installation of drives, wireless connections, printer installation and functionality, computer maintenance, malware, spyware, and virus removal, and serving as an active directory manager, single sign-on, and password resets. Sergio holds a Master of Business Administration - MBA IT Management degree from Western Governors University, a Bachelor's in Science, Software Engineering degree from Western Governors University, and Full Stack Web Developer Certification and Front end Engineering certificates from Free Code Camp and The Iron Yard, respectively. His tech stack includes test, QA, Software Engineer, Selenium, Python, CI